Terms and Conditions

1. OUR CONTACT DETAILS

1.1 We are Grakka Retail Limited ( Grakka Retail),  Registered in England and Wales – Company No 8018820, Registered Office – Plym House, 3 Longbridge Road, Marsh Mills, Plymouth, Devon, PL6 8LT, England.

1.2 Our trading address is 9 Halwell Business Park, Halwell, Totnes, Devon, TQ9 7LQ, Telephone 01803 229985, email club@bradleysmoker.co.uk.  VAT Registration No GB 133 0159 55

1.3 Note that we are a legally separate business from Grakka Limited, which trades from the same address. 

2. PRODUCTS AND SERVICES

2.1 Grakka Retail sells Bradley Smoker brand products.

2.2. Seconds and ex demonstration products may vary slightly from their pictures.Because the images of the Products in marketing publicity are for illustrative purposes only, your product may vary slightly from those images.

3. E-COMMERCE ONLINE PURCHASES

3.1 This website and e-commerce facility does not constitute an offer. Prices are subject to change without notice. Our acceptance of your order will be when the goods are dispatched from our warehouse. 

3.2 If we are unable to accept your order, we will contact you and will not charge you for the Product.

4. DELIVERY

4.1 Delivery charges are shown on the Taxes and Shipping page  They are calculated at the online check out on the basis of delivery to UK mainland address. Please contact us for a custom quotation for delivery to Northern Ireland and Offshore Islands, the Republic of Ireland and other destinations overseas. 

4.2 Ordinarily, deliveries are made by third party couriers and carriers. We will contact you to confirm a date for delivery and will endeavour to provide a time slot along with courier tracking information. Not everything to do with the performance of third party couriers is in our control but we will work with you to make the whole experience as smooth as possible. 

4.3 Generally third party couriers provide a kerbside delivery service, and it cannot be assumed that the couriers will be able to carry the goods further than the edge of your property.  

4.4 Our expectation is that you will normally receive your goods within three working days of placing an order. We will let you know if this is not possible. 

5. RETURNS AND REFUNDS

Please see our Returns and Refunds policy.